At LUNA, we are committed to protecting your privacy and providing a safe, fair, and transparent platform. Our policies explain how we collect, use, and safeguard information, how our services operate, and what standards guide our platform.
We follow applicable laws and best practices in Belize and the region to ensure responsible data handling and user protection. We encourage all users to review these policies to understand their rights, responsibilities, and our commitment to trust and safety.
Welcome to LUNA Careers (“LUNA,” “we,” “us,” or “our”). LUNA is a service provided by Black Amber Technologies, located at 78 Doyle’s Delight, Belmopan City, Cayo, Belize C.A.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform and services. By using LUNA, you agree to the collection and use of information in accordance with this policy.
2.1 Information You Provide to Us
We collect information that you voluntarily provide when creating an account or using our services:
2.2 Information Collected Automatically
When you use LUNA, we automatically collect certain information:
2.3 Information from Third Parties
We may receive information about you from:
We use your information for the following purposes:
3.1 To Provide and Improve Our Services
3.2 For Employment Matching
3.3 For Marketing and Communications
3.4 For Analytics and Improvement
3.5 For Verification and Security
4.1 With Employers
When you apply for a job through LUNA, we share your:
You control what information is visible to employers through your privacy settings.
4.2 With Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.3 For Legal Reasons
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
4.4 Business Transfers
If LUNA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of LUNA.
We retain your personal information for as long as your account remains active or as needed to provide you services. Specifically:
You have the following rights regarding your personal information:
7.1 Access and Update
You can access and update your personal information at any time through your account settings.
7.2 Delete Your Account
You can delete your account at any time from your account settings page. Upon deletion:
7.3 Control Data Sharing
You can control what information is visible to employers through your privacy settings and profile preferences.
7.4 Opt-Out of Marketing
You can opt-out of marketing communications by:
Note: You cannot opt-out of essential service communications (e.g., account security alerts, payment confirmations).
7.5 Do Not Track
Some browsers have “Do Not Track” features. LUNA does not currently respond to these signals, but you can control tracking through your cookie preferences.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
LUNA is intended for individuals aged 14 years or older (the legal working age in Belize). We do not knowingly collect personal information from children under 14. If we become aware that we have collected information from a child under 14, we will take steps to delete such information promptly.
LUNA operates in Belize and is governed by Belizean law. If you access LUNA from outside Belize, please be aware that your information will be transferred to, stored, and processed in Belize. By using LUNA, you consent to such transfer and processing.
LUNA may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
Your continued use of LUNA after changes are posted constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LUNA Careers
c/o Black Amber Technologies
78 Doyle’s Delight
Belmopan City, Cayo
Belize C.A.
Email: support@lunacareers.com
This Privacy Policy is governed by and construed in accordance with the laws of Belize. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Belize.
This Refund Policy outlines the circumstances under which LUNA Careers (“LUNA,” “we,” “us,” or “our”), a service provided by Black Amber Technologies, will issue refunds for purchases made on our platform.
By making a purchase on LUNA, you agree to the terms of this Refund Policy.
LUNA is committed to providing high-quality educational content and services. However, we understand that circumstances may arise where a refund is warranted. This policy establishes clear guidelines for when refunds are available.
Important: Refunds are issued only when LUNA is unable to deliver the purchased service due to technical errors, platform issues, or failures on our part. Refunds are not issued for change of mind, lack of engagement, or failure to complete coursework.
3.1 Refund Eligibility
Refunds for courses, certificate courses, certification programs, or individual modules are available ONLY under the following circumstances:
Technical Issues Preventing Access:
Course Cancellation by LUNA:
3.2 Refunds NOT Available For
Refunds will NOT be issued in the following situations:
3.3 Scholarship-Funded Courses
Courses purchased through scholarships or financial assistance are NON-REFUNDABLE under all circumstances. This includes:
If you have questions about scholarship terms, please contact support@lunacareers.com before enrolling.
3.4 Requesting a Course Refund
To request a refund for a course or program, you must:
Our support team will investigate your claim and respond within 5 business days.
3.5 Approved Course Refunds
If your refund request is approved:
4.1 With Employers
When you apply for a job through LUNA, we share your:
You control what information is visible to employers through your privacy settings.
4.2 With Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.3 For Legal Reasons
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
4.4 Business Transfers
If LUNA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
5.1 Refund Processing Time
Once a refund is approved:
5.2 Payment Method
Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative.
5.3 Processing Fees
There are no processing fees deducted from refunds. You will receive the full amount paid for the service.
5.4 Currency
Refunds are issued in the same currency as the original purchase.
6.1 Platform-Wide Technical Issues
If LUNA experiences significant platform-wide technical issues that prevent multiple users from accessing services, we may proactively issue refunds or credits without requiring individual requests.
6.2 Force Majeure
In cases of force majeure events (natural disasters, wars, pandemics, government actions, etc.) that prevent service delivery, LUNA reserves the right to:
6.3 Account Termination
If your account is terminated due to violation of our Terms of Service, you are NOT eligible for any refunds, regardless of purchased services or courses.
7.1 Refund Denials
If your refund request is denied, you will receive an explanation via email. You may appeal the decision by:
We will review appeals within 10 business days.
7.2 Final Decision
LUNA’s decision on refund requests is final. If you disagree with our decision, you may pursue resolution through the dispute mechanisms outlined in our Terms of Service.
8.1 Contact Us First
Before initiating a chargeback with your bank or payment provider, please contact us at support@lunacareers.com. Most issues can be resolved quickly and amicably.
8.2 Chargeback Consequences
Initiating a chargeback without first attempting to resolve the issue with LUNA may result in:
Chargebacks found to be fraudulent or unjustified may result in permanent account termination and potential legal action.
9.1 Credits Instead of Refunds
In certain situations, LUNA may offer course credits or alternative solutions instead of monetary refunds:
You are not obligated to accept credits in place of a refund if you meet the eligibility criteria for a monetary refund.
9.2 Credit Terms
If you accept course credits:
For all refund requests, questions, or concerns, please contact us:
LUNA Careers
c/o Black Amber Technologies
78 Doyle’s Delight
Belmopan City, Cayo
Belize C.A.
Email: support@lunacareers.com
Please include:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated “Last Updated” date. Your continued use of LUNA after changes are posted constitutes acceptance of the revised policy.
For purchases made before policy changes, the policy in effect at the time of purchase will apply.
This Refund Policy is governed by the laws of Belize and should be read in conjunction with our Terms of Service and Privacy Policy.
